Return & Refund Policy
Thank you for choosing ScentDior!
We are committed to your satisfaction and strive to ensure you have the best experience with us. Please take a moment to review our return and exchange policy:
60-Day Return Policy
You have 60 days from the date of receiving your item to request a return.
To be eligible for a return:
• The item must be in the same condition as you received it.
• It should be unused or unworn, with all tags attached.
• The item must be in its original packaging.
• A receipt or proof of purchase is required.
How to Start a Return
1. Contact us at contact@scentdior.com to initiate your return.
2. Once your return is approved, we will send you, a detailed instructions on how and where to send your package.
Important:
• Items sent back without first requesting a return will not be accepted.
Delivery Charges
• Delivery charges for the original order are non-refundable.
• For exchanges, any additional delivery charges will be your responsibility.
Questions or Concerns?
We’re here to help! Feel free to contact us at contact@scentdior.com for any questions about returns or exchanges.
We aim to make your return process smooth and hassle free!
Damages and Issue
We are here to ensure you have the best experience with us!
. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
. Unfortunately, we cannot accept returns on sale items or gift cards.
Refund Process
We aim to make refunds simple and quick for you:
• Once we receive and inspect your return, we’ll inform you of the approval status.
• Approved refunds are processed within 24 hours to your original payment method.
• Please allow some time for your bank or credit card company to complete the refund.
Important Notes:
We aim to make refunds simple and quick for you:
• Shipping costs are non-refundable.
• Return shipping charges are your responsibility.
